I own multiple dogs - can they board together?
Yes! We have four runs that are connected via guillotine doors. We can simply open the door and your dogs can freely roam between the two runs. This allows them to have as much personal space as they desire while also rooming with their housemates. We also offer a 15% discount for the second and third family member.
Do you require my pet to be spayed/neutered ?
Yes, we do require all guests over the age of 6 months to be spayed or neutered prior to attending lodging or daycare.
What should I do to prepare for my dog's stay?
Please ensure your dog is up to date on vaccines and that our office has the most recent vaccine record. We recommend filling out the registration form online prior to arrival as this will expedite the check-in process. Lastly, you may want to book any add-on services at the time you make your dog's reservation. These services can also be added at the time of check-in.
Are you able to administer my dog's medication?
Of course! We have experienced staff and a licensed veterinarian on site, so medication administration is not a problem. Please remember to bring the medication at the time of drop off as well as explicit instructions. We do not charge for administering routine oral medications. However, there will be a $5 fee per day for administering injectable medication (such as insulin).
What time is check-in and check-out?
Our guests may check-in and check-out any time between the hours of 7am-7pm M-F and 8am-6pm on weekends (aside from major holidays). It is helpful to let us know when you will be dropping off and picking up so that the process can be expedited. We charge per night, regardless of pick-up and drop-off time. We charge a late fee of $5 for every 15 minutes past closing time up until 1 hour past closing time. Any guest who is not picked up one hour after closing (7pm on weekdays, 6pm on weekends) will be charged for boarding for that night.
What are your policies during holidays?
Our lobby is closed the following dates for 2024:
Memorial Day (5/27)
Pets must be dropped off by 5pm Friday, May 24th and may be picked up Tuesday May 28 7am-7pm.
Lobby closed Monday, 5/27 (No pick ups, drops offs or daycare)
Labor Day (9/2)
Pets must be dropped off by 5pm Friday, August 30th and may be picked up Tuesday September 3rd 7am-7pm.
Lobby closed Monday, September 2nd (No pick ups, drops offs or daycare)
Thanksgiving Day and the following day (11/28 and 11/29)
Pets must be dropped off by 5pm Wednesday, November 27th and may be picked up Saturday, November 30th 8am-6pm
Lobby closed Thursday, November 28th and Friday, November 29th (No pick ups, drops offs or daycare)
Christmas Day and the following day (12/25 and 12/26)
Pets must be dropped off by 5pm Tuesday December 24th and may be picked up Friday, December 27th 7am-7pm
Lobby closing at 6pm December 24th. Lobby closed December 25th-December 26th (No pick ups, drops offs or daycare)
New Year's Day (1/1)
Lobby is closed Wednesday January 1 (no pick ups, drop offs or daycare)
The Lodge is open for overnight guests during these holidays but we do not have open reception hours nor do we have day camp hours for non-lodgers. We also require a 50% deposit for holiday bookings which is fully refundable if cancelled up to 48 hours prior to the arrival date.
How do I make a reservation or book add-on services?
You can make a reservation by calling us (912-225-3130), emailing us (reception@vontrappanimallodge.com) or by simply logging into our online booking system.
What is the cancellation policy?
We request that all reservations or services be cancelled at least 48 hours in advance to the scheduled appointment. We do require a 50% deposit for bookings which is fully refundable if cancelled up to 48 hours prior to the arrival date. The deposit will be forfeited for no-shows or late cancellations.